Faq
Ordered
To place your order, select the jewelry (s) you wish to purchase and add them to your cart.
Then validate your basket and follow the steps where you will have to enter your delivery information and pay for your order.
When you place an order, it goes through several verification steps to ensure a high level of security (this process takes a few minutes).
Once your order has been validated, you will receive a confirmation at the e-mail address indicated during your payment (remember to check the spam spam).
Your order will be marked as "registered" in the Order Tracker.
If you have not received a confirmation email, you can contact us by email at hello@maison-cecile.com or through our contact page.We will be happy to help you.
We always strive to make our customers love our products, but if you need to return an order, we're happy to help.
Benefit from a 100% satisfied or refunded guarantee!
You can return an item within 14 days of delivery.
Return costs are your responsibility and damaged products cannot be reimbursed.
Learn more (Refund policy)
If you want to cancel your order, you can contact us by email at hello@maison-cecile.com or through our contact page.We will be happy to help you.
Payment
If you have a promotional code allowing a reduction on your order, you can use it when placing the order in the "reduction code" section.
Once the promo code has been entered and added, the amount will be automatically deducted from the final price.
You can pay by Carte Bleu, Via, Mastercard, American Express or Apple Pay, via our secure payment providers Stripe ™ or PayPal ™.
Payment on our site is 100% secure thanks to TLS / SSL (Secure Sockets Layer) encryption.
Benefit from a 100% satisfied or refunded guarantee!
The refund is made between 7 and 14 days depending on your payment method (PayPal or Carte Bleue).
Learn more (Refund policy)
Choose 3 jewels and pay only 2!
To benefit from a free jewel: add at least 3 jewels in your basket, and the cheapest jewel of your order will be automatically offered to you during your checkout.
Quality
MAISON CÉCILE is committed to the quality of its jewelry.
The majority of our jewelry is surgical grade 316L Stainless Steel or 925 Silver as shown in the detailed jewelry specifications.
None of our jewelry contains lead or nickel.