How to order ?

To place your order, select the jewelry (s) you wish to purchase and add them to your cart.

Then validate your basket and follow the steps where you will have to enter your delivery information and pay for your order.

Where can I use my promo code?

If you have a promotional code allowing a reduction on your order, you can use it when placing the order in the "reduction code" section.

Once the promo code has been entered and added, the amount will be automatically deducted from the final price.

What payment methods do you accept?

You can pay by Carte Bleu, Via, Mastercard, American Express or Apple Pay, via our secure payment providers Stripe ™ or PayPal ™.

Is the payment secured ?

Payment on our site is 100% secure thanks to TLS / SSL (Secure Sockets Layer) encryption.

Has my order been placed successfully?

When you place an order, it goes through several verification steps to ensure a high level of security (this process takes a few minutes).

Once your order has been validated, you will receive a confirmation at the e-mail address indicated during your payment (remember to check the spam spam).

Your order will be marked as " registered " in the Order Tracker. 

If you have not received a confirmation email, you can contact us by email at hello@maison-cecile.com or through our contact page.We will be happy to help you.

How to return a jewel?

We always strive to make our customers love our products, but if you need to return an order, we're happy to help.

Benefit from a 100% satisfaction or money back guarantee!

You can return an item within 14 days of delivery. 

Return costs are your responsibility and damaged products cannot be reimbursed.

Here is our return address:

Maison Cécile: 185 Rue Aristide Briand 78700 Conflans Sainte Honorine France

Learn more (Refund policy) 

How to be reimbursed?

Benefit from a 100% satisfied or refunded guarantee!

The refund is made between 7 and 14 days depending on your payment method (PayPal or Carte Bleue).

Learn more (Refund policy)

How to cancel my order?

If you want to cancel your order, you can contact us by email at hello@maison-cecile.com or through our contact page .We will be happy to help you.